UK Nationwide Refrigerated Delivery in 24 - 48 Hours | Order online or call 020 8447 1925

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Shipping & Packaging

Swenga Food ships only within the UK.

Our preferred carrier is DPD. Thanks to this industry leading carrier, Swenga Customers can benefit from Predict and Follow My Parcel Services, whereby Swenga Customers will receive a one-hour delivery window via SMS or email, allowing them to track the progress of their parcel on a map, counting down to a 15-minute window.

500g – 30kg within 2-4 Working Days: £7.60

RETURNS AND REFUNDS

In case of queries and worries about your purchase, get in touch with us at . We shall get back to you within 48 working hours. Returns will be paid by the customer.

For General/Web Store enquiries.

For all general enquiries, please get in touch with the Swengalicious Team via  the contact form.

Please  ensure to include your order number with your enquiry. We respond to emails within 24 working hours.

Our products are frozen as such, patience is required to ensure that we package them properly for you.  The packaging includes ice packs to ensure the temperature fluctuations are kept to a minimum.

Our deliveries are done between Monday and Saturday.  The delivery of orders made after 10 am on Friday are dispatched the following Monday.

Our deliveries are shipped by DPD.  They will deliver the product on a 24-hour delivery service normally except when the conditions are not favourable e.g., weather, and you will be notified well in advance of this.  The normal delivery is of your order should be within 24 – 48 hours after the parcel has been dispatched.  The order timeline is not 48 hours from when the order is placed.  Our working hours are from Monday to Saturday.

All parcels are normally delivered from 8 am – 6 pm.  We are unable to guarantee delivery slots, however, all Swenga Orders will be accompanied with a tracking number giving the customer the awareness and ability to track the parcel once the delivery company receives the parcel from our warehouse.

Website orders are delivered to a specified address.  The delivery will be taken back to the DPD Depot if no one is available to accept it.

DPD will send the message once the parcel is collected by them.  So, for enquiries about the delivery, please call DPD directly.

As we receive a huge volume of orders daily, we endeavour to complete these within the timeline.  Therefore, we are not able to accommodate special arrangements every time.  During the festive, bank holiday weekends, easter etc, orders must be made in good time to avoid any missed time periods. 

Product Availability

Availability of products on our website is indicative, therefore we are unable to warrant product availability and/or speedy delivery. We reserve the right, without liability or advance notice to discontinue, revise, or cease to make available any or all products or to cancel any order.

WE ARE GLAD YOU ARE SHOPPING AT SWENGA!!

British Produce, Oxfordshire, England.

British Produce, Yorkshire, England.