For all general enquiries, please get in touch with the Swengalicious Team via the contact form.
Please ensure to include your order number with your enquiry. We respond to emails within 24 working hours.
Our products are frozen as such, patience is required to ensure that we package them properly for you. The packaging includes ice packs to ensure the temperature fluctuations are kept to a minimum.
Our deliveries are done between Monday and Saturday. The delivery of orders made after 10 am on Friday are dispatched the following Monday.
Our deliveries are shipped by DPD. They will deliver the product on a 24-hour delivery service normally except when the conditions are not favourable e.g., weather, and you will be notified well in advance of this. The normal delivery is of your order should be within 24 – 48 hours after the parcel has been dispatched. The order timeline is not 48 hours from when the order is placed. Our working hours are from Monday to Saturday.
All parcels are normally delivered from 8 am – 6 pm. We are unable to guarantee delivery slots, however, all Swenga Orders will be accompanied with a tracking number giving the customer the awareness and ability to track the parcel once the delivery company receives the parcel from our warehouse.
Website orders are delivered to a specified address. The delivery will be taken back to the DPD Depot if no one is available to accept it.
DPD will send the message once the parcel is collected by them. So, for enquiries about the delivery, please call DPD directly.
As we receive a huge volume of orders daily, we endeavour to complete these within the timeline. Therefore, we are not able to accommodate special arrangements every time. During the festive, bank holiday weekends, easter etc, orders must be made in good time to avoid any missed time periods.
Product Availability
Availability of products on our website is indicative, therefore we are unable to warrant product availability and/or speedy delivery. We reserve the right, without liability or advance notice to discontinue, revise, or cease to make available any or all products or to cancel any order.
WE ARE GLAD YOU ARE SHOPPING AT SWENGA!!