PRIVACY POLICY

This privacy policy sets out how Swenga Food utilises and protects any information that you give Swenga Food when you use this website. Swenga Food is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Swenga Food will from time to time amend the policies according to the business environment. As such, please check this page time and again, thereby ensuring you are fully aware of the privacy policies.

WHAT INFORMATION WE GATHER

We may gather the following information:

PRIMARY INFORMATION

This information includes.

Name, Email Address, Phone Number (s), Address (s) & Postcode (s)

During Surveys – Demographic Information, Interests/Preferences, and any relevant information

Cookies – Check the cookie section to see the list of cookies we gather.

WHAT WE USE THE INFORMATION FOR

For us to serve you, we need the information to deliver your order, better understand your needs:

INTERNAL RECORD KEEPING.

We may use the information to upgrade/change our products and services.

With your consent we could from time to time send on promotional emails about latest products, discount offerings or any information that we may deem to be relevant to you by using email/phone numbers you have made available to us.

FOR MARKET RESEARCH

As we are a customer focused organisation, we could send you emails, call or write to you.

GENERAL DATA PROTECTION REGULATION

We follow the guidelines of The Data Protection Act 2018 in the way we control your data.  As such, we ensure your data is securely managed and have measures in place to control unauthorised data access and disclosure, both physically and electronically with effective data management procedures of the information gathered online.

HOW WE UTILISE COOKIES

A cookie is a piece of data from a website that is stored within a web browser that the website can retrieve at a later time. Cookies are used to tell the server that users have returned to a particular website.  This web application can then check and apply its operations to your needs, likes and dislikes by collecting and memorising information about your preferences.

We utilise traffic log cookies to recognise the web pages that are being visited by and how our customers are utilising them.  With this data, we can better understand and analyse data to our website, and this assists us to improve the website and provide a better experience to meet your particular needs.  The information utilised in this way is for statistical review purposes only.  Data is eliminated from the system after that.

It is worth noting that, a cookie does not give us access to your computer or any other information about you except the information you select to provide to us.  Cookies give a choice whether to accept or decline.  Sometimes when you disable cookies, the full functionality of a website is downgraded.

LINKS TO OTHER WEBSITES

In case of our website having links to other websites, we do not accept any liability for the way you interact with the other website as a result of clicking on these links.  It is your responsibility to ensure safety of your internet sessions.  Any information you divulge on a third-party website is governed by that particular site and as such, we accept no responsibility.  Care should be taken to search for the privacy statement applicable to such a website.

CONTROLLING YOUR PERSONAL INFORMATION

The Data Collection and/or use of your personal information can be limited by yourself if you opt to in many ways, such as that:

As you are requested to fill in a form on the website, verify that you take the appropriate action on a box looking to know if you want your information to be used for the purposes of marketing.  In case you previously opted in, you have the right to unsubscribe or contact us to change your preference at: .

Selling, distribution or lease of your personal data cannot be done without your authority.  We can send you information with third party promotional material instead, if we think that may be relevant to you once you consent to us doing so.

In case you wish to find out the personal information we hold about you; under the Data Protection Act 1998, please write to: Swenga Food, 35 Richmond Way, London, W14 0AS. An admin fee is chargeable for this.

In case we have incorrect information about you, kindly email or write to us as soon as possible.  This will ensure the information is accurate and there are no inconveniences e.g., during the delivery periods.